FAQ: Why am I having trouble watching videos and animotos?

There might be a few reasons why you’re having trouble viewing your video, so here’s a handy list of things to check:

  1. Clear your browser’s cache and cookies
  2. Make sure you have a high-speed connection. Closing windows or tabs with loading or streaming content can help, too.
  3. Make sure your Flash is up to date. Regardless of your browser, you must have cookies and JavaScript enabled, and have Adobe Flash Player (version 10 or greater) installed. To check your version of Flash, head over to Adobe.(If you’ve already installed Flash and are still having trouble, try uninstalling and reinstalling it. You can also see our guide to uninstalling Flash.)
  4. Try a different internet browser. Remember Google Chrome, firefox and Apple safari are the recommended ones. For instance, if you’re using Internet Explorer, try using Firefox or Chrome instead.
  5. Check your firewall or anti-virus program. If you’re using an anti-virus program or you’re behind a firewall, you may need to adjust some settings. You will have to do that or consult your provider – the MCI support team will not be able to deal with that.
  6. Finally, if your video is simply starting and stopping frequently (called “buffering”), try pausing the video until it’s fully loaded.