It is very important that when contacting the support team at firstname.lastname@example.org, you provide your first and last name, course short code, group and level of study. For example: Alan Hain Diploma Sep 14 S1-Level4.
If you are enquiring about an assignment submission in moodle, ensure that you clearly state the assignment name and your Level of study.
If you are studying with one of our External Centres, please include that as well. This will allow us to deal with your query quicker.